Cancellation Policies

PRICING, INCLUSIONS & EXCLUSIONS

The tour price is in British Pounds (GBP, £), based on double occupancy and includes the services specified in the daily itineraries, including meals, accommodations, admission fees and guided activities as stated. A single supplement is paid by participants who request single accommodations, which are subject to availability and paid separately.

Prices do not include any item not specifically listed or in the itinerary, including but not limited to, air and other transportation to and from trip start and termination points; services and meals not listed in the itinerary; all expenses during leisure time including admission fees, meals, and beverages; passports or other travel documents; travel insurance or travel protection (i.e., medical insurance, emergency evacuation and similar services); airport arrival/departure fees or country taxes; personal expenses; gratuities; and all items of a personal nature.

Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.

A booking is not final or confirmed until you receive a confirmation from us by email. Early bookings are recommended because our group size and departure dates are limited.

CANCELLATIONS BY YOU AND REFUNDS

To cancel your booking, you must email your complete booking details and purpose of cancellation to louisa@thepigmenttrail.com

Cancellation fees will be applied per person according to the schedule set forth in this section, based on the date we receive your written notification, not when you send the email.

Any cancellations made 120 days or more to the departure date will result in the retention of the deposit. Any cancellations made within 120 days will result in the retention of the full cost of the tour, as we will have made payments to our suppliers in advance. There are some exceptions to this as outlined in “If we change or cancel your holiday” below. As per the Travel Insurance section in the Terms and Conditions, please ensure you choose the correct insurance policy to cover you in this situation.

In some cases, if a replacement traveller is secured, we may refund the funds paid less your deposit,  less £675 administration fee, and less any fees that were incurred to make the transaction. This option will be evaluated on a case-by-case basis and may not be applicable to your trip.

There are no exceptions to this cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, pandemics, personal, family or medical emergencies or any other circumstances beyond our control. For this and other reasons, we encourage you to purchase trip cancellation and interruption insurance and travel protection (i.e., travel medical insurance and emergency evacuation services).

The Pigment Trail is not responsible for expenses incurred by participants in preparing for a trip (e.g. non-refundable advance purchase air tickets, equipment, etc.) or for any additional arrangements pre- or post-departure date. The term applies whether the tour is altered, modified, or cancelled by us or by you for any reason. Because the tour may be cancelled when a minimum number of participants have not signed up, we recommend that you wait until we have confirmed with you approximately 3 months prior to the tour that we have a sufficient number of participants.

CANCELLATIONS, CHANGES + POSTPONEMENTS BY THE PIGMENT TRAIL

The Pigment Trail reserves the right to refuse, block or cancel a booking at any time, for any reason, at its sole discretion. When your booking is cancelled, then you agree that a full refund of trip payments made to us will constitute full settlement of any claims you may have against The Pigment Trail or our suppliers, partners, or travel intermediaries. When a tour is cancelled for foreseeable reasons, then you agree that a full refund of trip payments made to us will constitute full settlement of any claims you may have against The Pigment Trail or our suppliers.

In the rare event that The Pigment Trail is forced to postpone a trip for any unforeseen circumstance beyond the reasonable control of The Pigment Trail, such as, but not limited to, acts of nature, war, labour strikes, pandemics, earthquake, flooding, etc., The Pigment Trail will bank 100% of your paid fees as a credit to use for another trip. You will have the option to travel on your rescheduled trip date or transfer 100% of your booking amount to travel on another The Pigment Trail trip departure. In some but not all cases and depending on how close to your departure The Pigment Trail may have to reduce credit due to advanced payment to suppliers. We will use reasonable efforts to recover advanced payment and refund the balance when possible.  However, The Pigment Trail does not guarantee recovery of any or all of the advance payments made, and the use of reasonable efforts to recover these payments will not include the institution of legal proceedings in foreign jurisdictions.

The Pigment Trail reserves the right to cancel any workshop/trip at any time for any reason, including if there are too few participants, or if the quality of the trip or the safety of travellers is judged by The Pigment Trail in our sole discretion to be compromised. In such cases, a refund of payment received by The Pigment Trail shall constitute full and final settlement. The Pigment Trail is not responsible for any loss incurred on account of non-refundable or non-transferable air OR travel tickets.

Please note all refunds take a minimum of 14 days to process.

Travel insurance is required. Please make sure you can make it and have read The Pigment Trail descriptions thoroughly before you register.

UPDATING OF TERMS AND CONDITIONS

The Pigment Trail reserves the right to update and/or alter these terms and conditions at any time. It is your responsibility to be familiar with these terms and conditions.